The Purpose of this Website
The purpose of this website is to address the ongoing issues at the Scout Condominium Development located at 1787 St. Clair Avenue West. The property development company Graywood Group is facing many issues, including a lack of transparency, hasty development that has resulted in poor finishing work, long delays, and structural issues throughout the building.
However, the most concerning issue is the lack of communication from Graywood Group. They have not provided any insight into the resolution of these issues and consistently take the stance that they are not obligated to inform investors and buyers about the timeline of repairs and damage in the building.
We must hold Graywood Group accountable for their actions and demand transparency and accountability in their dealings with purchasers and investors. Everyone deserves the right to know about the safety and quality of their living spaces.
It is our hope that Graywood Group will take immediate action to address these concerns and prioritize the safety and well-being of their tenants and customers.
Issues to be Addressed
Customer Service
We would like to bring attention to reports of troubling behavior by the sales staff at Graywood Group. It has been reported that post-purchase, the sales staff have been uncooperative, condescending and non-communicative towards investors and purchasers.
Inquiries consistently go unanswered, notifications for entry to units is insufficient in that the details of work needing done is vague and often times provided in a much tighter timeline than the required 24 hours notice. Additionally, notices for entry are provided and no contractors show up.
This kind of behavior is unacceptable and goes against the values we hold as homeowners and investors. We cannot allow anyone to mistreat others in this manner.
Furthermore, it is concerning that there appears to be a stark contrast between the treatment potential customers receive before and after a purchase from Graywood Group. Before purchase, the company is communicative, polite, and transparent, but after a sale, investors and purchasers can expect extremely poor treatment.
We must demand that Graywood Group take immediate action to address these reports and ensure that their sales staff are held accountable for their actions. No one should have to endure such mistreatment, and we must work towards creating an environment where everyone is treated with respect and dignity.
Finishing Work in the Units
There are numerous complaints of sloppy finishing work at the Scout Condominium Development. Issues range from aesthetic issues (paint, drywall, grout/caulking, etc) to functionality of appliances, plumbing and electrical.
It is unacceptable for a development company to deliver such subpar workmanship and to not take responsibility for these issues. This website will serve as a platform to publicly display the issues as they arise, when they were noted, and how/if they were responded to by Graywood Group, as well as how long it took/takes for them to be resolved.
We must hold Graywood Group accountable for their actions and demand that they take swift action to address these issues. We deserves to live in a safe and well-maintained home, and we must work towards ensuring that this becomes a reality.
Building Amenities
Building amenities at the Scout Condominium Development are significantly behind in development. Homeowners and investors have reported that there are entire floors of the building that are not accessible to them, and there is no clear timeline for when these amenities will become available.
While it is understandable that delays may occur in the development process, particularly in the current climate of COVID and worker strikes, it is unacceptable that there has been a lack of communication about the progress of these developments. Graywood Group’s customer service has made it clear that they have no intention of providing any timeline or updates on the situation.
This lack of transparency and communication leaves homeowners and investors in a serious lurch, as the value of their investment is affected for each passing day that the amenities remain inaccessible. We must demand that Graywood Group take immediate action to address this issue, and ensure that they provide timely and accurate updates to all those affected.
It is our responsibility to hold companies accountable for their actions and demand that they prioritize the well-being of their customers and investors. We must work towards creating an environment where transparency and accountability are the norm, and where all owners can trust that their investments are being handled with care and responsibility.
Security
There have been multiple issues with fobs at the Scout Condominium Development. Specifically, residents have reported instances where their fobs have opened doors they were not supposed to, as well as instances where fobs did not open doors they were supposed to.
These issues can have serious implications for the safety and security of the building’s residents, and we must ensure that they are addressed promptly and effectively. We urge Graywood Group to take immediate action to resolve these issues and to provide clear communication to all residents regarding the steps being taken to address the problem.
We must prioritize the safety and security of our community and work towards creating a community where such issues are addressed proactively and with transparency.
Common Areas
There are dangerous and uncomfortable living conditions that residents are facing at the Scout Condominium Development. It has been reported that there are tripping hazards present, dust from ongoing construction tracked all through the building common areas, as well as a lack of security cameras to ensure the safety of all residents.
It is our responsibility to ensure that all members of our community are able to live with dignity and security, and we must work together to hold companies accountable for their actions and demand that they prioritize the well-being of their customers and investors.
I urge Graywood Group to take swift and decisive action to address these concerns, and to provide clear communication to all residents regarding the steps being taken to ensure their safety and comfort.